How can I return a product?+
How will I get my refund?+
Once your return request is submitted and the product reaches us at the facility, the item will undergo a quality check. If it gets approved, a full refund will be credited back to the original payment method used in the order.
Refunds for orders originating in the United Arab Emirates can take up to 14 days from the receipt of the order in our fulfilment centre, subject to bank processing.
Refunds for orders outside of the UAE can take up to 25-30 days from the receipt of the order in our fulfilment centre.
How can I exchange an item?+
Exchanging an item is hassle-free. Simply go to the 'return/exchange page' and submit an exchange request within 14 days of receiving your order. After this step, kindly contact our Customer Support Team to arrange the collection of the item that you wish to exchange.
Please also be reminded that if the price of the new product chosen exceeds the price of the item being exchanged, you will have to pay the difference online. Otherwise, if the price of the chosen new product is less than the price of the item being exchanged, the difference will be given back to you in the form of store credit.
Can I still cancel my order?+
Yes, you still have the option to cancel your order at any time as long as you haven’t received the shipping email confirmation yet.
How much is the cost for shipping?+
We provide free shipping for all orders within the UAE.
For purchases to KSA and Oman, all orders of AED 600 and above are eligible for free shipping. On the other hand, all orders of AED 599 and below have a shipping fee of AED 30.
How long does it take to deliver my order?+
Please see the delivery timelines below for each country:
UAE: 3-4 business days
KSA and Oman: 5-7 business days
My order is missing/wrong/damaged! What should I do?+
We strive to provide flawless service to all our customers. If this happens to you, please contact our Customer Care Team as soon as possible for assistance. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, you can send us some photos of the wrong or faulty item through our website or via email. We will immediately arrange a return and process an exchange or a full refund for it.
What payment methods do you accept?+
We accept all major credit & debit cards including Visa and MasterCard. We are also now accepting Cash on Delivery and Card on Delivery.
Can I pay on an instalment basis?+
Absolutely! You can now select Tamara at checkout and instantly split your bill into three easy payments, interest-free!
Please note that to be eligible for this option, you must be in the United Arab Emirates and your purchase must be greater than AED 99. Also, your final payment plan may vary depending on your credit history.
Kindly visit their page for further details (https://tamara.co/en/index.html#how-it-works)
How can I change or amend my order?+
You can no longer make any changes to an order once it is placed. But you have the option of cancelling your order immediately and placing a new one.
My account got closed! What happened?+
We have easy return and exchange policies in place to give you an amazing shopping experience. But, a continuous breach of our policies may result in the permanent closure of your account.